Reference

What You Agree To When You Use occatoto

These terms set out the rules that apply to your account, your transactions via DANA, OVO, or GoPay, and your access to our lobby — slots, live tables, and sports markets.

Account eligibility rulesDANA, OVO, GoPay transaction termsLobby access conditionsJurisdiction-dependent availabilityAccount suspension policy
occatoto What You Agree To When You Use occatoto
TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Our support team is available around the clock via live chat. Ask about any clause, account condition, or transaction term and we will respond in plain language.

Email Support

Send a written query to our support address for a documented response. Useful when you need a record of the clarification for your own reference.

Account Help Centre

Log into your account and open the Help section to submit a terms-related request directly tied to your account record and transaction history.

ACCOUNT SECURITY

How We Protect Your Account and Data

Data Handling

We collect only the account and transaction data needed to operate your wallet and verify payments via DANA, OVO, or GoPay. We do not sell your data to third parties.

Cookie Policy

Cookies keep your session active and remember your lobby preferences across visits. You can adjust cookie settings in your browser at any time without losing your account.

Account Security

Each login is verified via OTP sent to your registered number. If you suspect unauthorised access, contact support immediately and we will lock the account within minutes.

Data Retention and Changes

We retain account records for as long as required by applicable rules. To request a correction or deletion of your data, contact support with your account ID and the specific change needed.

Common Questions About These Terms

Yes. Every transaction processed through DANA, OVO, or GoPay is covered by these terms alongside the individual payment provider's own conditions. Both sets of rules apply simultaneously.

We publish updates to these terms on this page with a revised date. Continuing to use your account after the update date means you accept the new version. Major changes are flagged via account notification.

Depending on the nature of the breach, we may suspend access, restrict withdrawals, or close the account. We will notify you of the action taken and the reason via your registered contact.

Contact support through live chat or email with your account ID. We will provide a summary of the data we hold within a reasonable timeframe, subject to applicable local rules.

The core terms are the same across Indonesia. Certain features or markets may be unavailable in specific areas depending on local law. Access is confirmed at account level based on your registered region.

Raise a dispute via the Account Help Centre or email support with your account ID and the specific decision you are contesting. We review all formal disputes and respond with a documented outcome.