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How occatoto Handles Your Personal Data

Your account data — including wallet details for DANA, OVO, and GoPay — is handled with clear rules on what we collect, why we collect it, and how long we keep it.

DANA, OVO, GoPay transaction dataAccount access & session securityData retention policyYour right to request changesContact path for privacy queries

Explore the Lobby Read FAQ

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How to Reach Us About Your Data

Live Chat Reach our account support team directly through the live chat window in your account dashboard. Available around the clock for privacy and data queries.

Email Support Send your data request or privacy concern to our support email. We aim to respond within one business day for account-related data queries.

Account Help Centre Log in and navigate to Account Settings, then select Privacy & Data to submit a formal data access or deletion request directly from your profile.

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How We Protect and Manage Your Data

Data Handling Account data is stored on encrypted servers. Payment details from DANA, OVO, and GoPay transactions are processed through secured channels and never stored in plain text on our systems.

Cookie Policy We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear these at any time through your browser settings without losing your account data.

Account Security Every login triggers an OTP verification step sent to your registered contact. If you notice unrecognised access, use the Account Settings page to change your credentials immediately and contact support.

Data Retention We keep transaction records for the period required by applicable regulations. Once that period ends, data is deleted or anonymised. You may request early deletion where local law permits.

What We Collect and Why

occatoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the information needed to verify your identity, process deposits through DANA, OVO, or GoPay, and keep your session secure. This includes your registered name, contact details, device identifiers, and transaction records tied to your account wallet. We do not

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sell this data to third parties. Payment data — such as the e-wallet number you use for a GoPay or OVO transfer — is stored only as long as needed to reconcile your transaction history and meet applicable record-keeping requirements. Access to your stored data is
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restricted to authorised internal teams and the payment processors we work with to clear your deposits and withdrawals. Availability of our services depends on local law and eligible regions; if local regulations in your area affect how we process your data, those rules take precedence. You
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can request a copy of the data we hold on your account, ask us to correct inaccurate details, or request deletion where permitted — see the contact section below for how to reach us.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Questions Answered

We collect your name, contact details, and the e-wallet identifiers you use — such as your DANA or OVO number — to verify your account and process transactions securely.

Payment data is encrypted at the point of transfer and stored only as long as needed for transaction reconciliation. We do not retain full wallet credentials beyond what is required for your account history.

Yes. Log in, go to Account Settings, and select Privacy & Data to submit a data access request. You can also reach us via live chat or email and we will respond within one business day.

Submit a deletion request through the Privacy & Data section in your account settings or contact support directly. Deletion is processed where permitted under applicable local regulations.

We share data only with the payment processors needed to clear your DANA, OVO, or GoPay transactions, and with authorised internal teams. We do not sell your data to outside parties.

Transaction and identity records are retained for the period required by applicable regulations, then deleted or anonymised. You can ask us about the specific retention period for your account data.

How occatoto Handles Your Personal Data

How to Reach Us About Your Data

How We Protect and Manage Your Data

Your Privacy Questions Answered

01 What personal data does occatoto collect when I register?

02 How is my DANA, OVO, or GoPay payment data stored?

03 Can I request a copy of the data occatoto holds on me?

04 How do I ask occatoto to delete my account data?

05 Does occatoto share my data with third parties?

06 What happens to my data if I close my account?

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